Refund Policy
Policies
Refund Policy
Last updated: October 2026
We stand behind the quality of our products and are committed to making sure you have a great experience. If there are any issues with your order, we're here to help.
30-Day Money-Back Guarantee
If you are not happy with your order for any reason, contact us within 30 days of delivery with your order number and a photo or short video showing the issue, and we will refund the price you paid for the items. We do not accept returns, so you do not need to ship anything back. Shipping fees are not refunded. Refund requests without a photo or video cannot be processed.
Quality Assurance
Every product undergoes quality checks before shipping to ensure it arrives in proper working condition and meets our standards.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. To help us resolve the issue quickly, please include clear photo or video evidence. Once reviewed, we will offer a replacement or refund.
Shipping Issues
If your order is lost in transit or arrives with damage, please reach out to us. We will investigate the issue and, if confirmed, provide a replacement or refund at no additional cost. Please note that delays caused by shipping carriers, customs, or incorrect address details are outside of our control.
Order Changes
Orders can be changed or cancelled within 12 hours of purchase. After that they enter fulfillment, and the 30-day money-back guarantee applies once your order arrives.
Timeframe for Claims
Refund requests must be submitted within 30 days of delivery.
Bundles and Promotional Offers
For orders placed under bundle or promotional pricing (such as "Buy 2 Get 1 Free"), any approved refunds will be calculated based on the total discounted price paid. If only part of a bundle is eligible for a refund, the amount will be prorated accordingly.
Refund Processing
If your case qualifies for a refund, it will be issued to your original payment method within 10 business days after approval. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your refund request, please contact us.
European Union Customers
If your order is shipped to a country within the European Union, you have the right to request a refund within 14 days of receiving your order, for any reason and without justification, in accordance with applicable consumer protection laws. To be eligible, items must be unused, in the same condition that you received them, and in their original packaging. Proof of purchase is required.
Questions or a claim? Contact us with your order number. We reply within 24 hours.